Terms of Service
TERMS OF SERVICE
Last updated: July 29, 2026
OVERVIEW
This website is operated under the trading name Rosie & Fiona Adelaide.
The legal entity responsible for operating the store is:
Legal business name: LoyaNova
Trading name: Rosie & Fiona Adelaide
Dutch Chamber of Commerce registration number: 95402292
VAT identification number: NL005150664B09
Registered business address: Erica 15,
Customer service email: info@rosiefiona.com
Throughout the website, the terms “we”, “us” and “our” refer to LoyaNova, trading as Rosie & Fiona Adelaide.
We provide this website, including all information, tools, products and services available through it, subject to your acceptance of these Terms of Service and all other policies and notices published on the website.
By accessing our website or purchasing a product from us, you agree to be bound by these Terms of Service (“Terms”). These Terms apply to all users of the website, including visitors, customers and contributors of content.
If you do not agree to these Terms, you must not use the website or purchase products through it.
We may update, modify or replace any part of these Terms by publishing an updated version on this page. Your continued use of the website after an update constitutes acceptance of the revised Terms, to the extent permitted by applicable law.
Our store is hosted by Shopify Inc., which provides the e-commerce platform that enables us to offer and sell our products.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms, you represent that you are at least the age of majority in your state, territory or country of residence, or that you have given permission for any minor dependants under your supervision to use this website.
You must not use our products, website or Services for any unlawful, fraudulent or unauthorised purpose.
You must not transmit viruses, worms, malware or other destructive or malicious code.
A breach of these Terms may result in the immediate suspension or termination of your access to the website and Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse or cancel service where reasonably necessary, including where we suspect fraud, unlawful activity, abuse of the website, payment irregularities or a breach of these Terms.
Your non-payment content may be transmitted across different networks and may be adapted to meet technical requirements. Payment information is encrypted during transmission through the payment systems made available by our e-commerce and payment providers.
You may not reproduce, duplicate, copy, sell, resell or exploit any part of the website or Service without our prior written permission.
Nothing in this section limits any right or remedy that cannot lawfully be excluded.
SECTION 3 – ACCURACY OF INFORMATION
We make reasonable efforts to ensure that information published on the website is accurate, complete and current.
However, general information on the website may not always reflect the most recent developments and should not be relied upon as the sole basis for making important decisions.
We may update or correct website content at any time.
Nothing in this section limits our obligations regarding product descriptions, representations, pricing or consumer guarantees under applicable law.
SECTION 4 – MODIFICATIONS TO SERVICES AND PRICES
Product prices may change without notice before an order is placed.
Once an order has been accepted, we will not change the agreed purchase price unless:
the customer agrees;
the change is required by law;
an obvious pricing or technical error has occurred; or
another lawful basis applies.
We may modify, suspend or discontinue products, website features or Services at any time.
Nothing in this section affects an accepted order or any rights available under the Australian Consumer Law.
SECTION 5 – PRODUCTS AND SERVICES
Certain products may be available exclusively online and may be offered in limited quantities.
We make reasonable efforts to display product photographs, colours, descriptions, dimensions and other characteristics accurately. Actual colours may vary slightly depending on lighting, photography and the customer’s screen settings.
Product descriptions and photographs must be read together with any product-specific information displayed on the relevant product page.
We may limit product quantities, refuse unusually large or suspicious orders, or discontinue products where reasonably necessary.
Products supplied to Australian consumers come with automatic consumer guarantees that cannot be excluded under the Australian Consumer Law.
Please review our Refund Policy for information about returns, change-of-mind requests, faulty goods and available remedies.
SECTION 6 – ORDERS, BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse or cancel an order where reasonably necessary, including in cases involving:
suspected fraud or unauthorised payment;
incorrect product or pricing information;
insufficient stock;
delivery restrictions;
suspected commercial resale;
misuse of discount codes; or
a breach of these Terms.
If we cancel an order after receiving payment, we will refund the amount paid for the cancelled portion of the order, unless we are legally entitled to withhold that amount.
You agree to provide complete, current and accurate billing, delivery and account information.
You are responsible for checking your:
name;
delivery address;
email address;
telephone number;
selected product;
colour;
size; and
quantity
before completing your order.
You must contact us promptly if you discover an error. We cannot guarantee that an order can be changed after processing or dispatch has begun.
SECTION 7 – OPTIONAL AND THIRD-PARTY TOOLS
We may provide access to tools, applications or services operated by third parties.
Unless otherwise stated, these tools are provided subject to the applicable third party’s terms and privacy practices.
We do not control third-party tools and are not responsible for their operation, availability or independent conduct, except to the extent responsibility cannot lawfully be excluded.
Your use of optional third-party tools is at your discretion.
SECTION 8 – THIRD-PARTY LINKS
The website may contain links to third-party websites, content, products or services.
We do not control and are not responsible for third-party websites or their content, security, privacy practices or availability.
You should review the applicable third party’s policies before entering into a transaction or providing personal information.
Nothing in this section excludes responsibility that cannot lawfully be excluded.
SECTION 9 – USER COMMENTS, REVIEWS AND SUBMISSIONS
When you submit a review, comment, photograph, suggestion, idea or other content to us, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, adapt, publish and display that content for legitimate business and marketing purposes, subject to applicable law and our Privacy Policy.
You confirm that:
you own the content or have permission to submit it;
the content is accurate and not misleading;
the content does not violate another person’s rights;
the content is not unlawful, abusive, defamatory or discriminatory; and
the content does not contain malware or malicious code.
We may moderate or remove content where reasonably necessary.
We will not falsely present customer reviews or materially alter their meaning.
SECTION 10 – PERSONAL INFORMATION
The collection, use, storage and disclosure of personal information submitted through the website are governed by our Privacy Policy.
Third-party providers, including Shopify and payment processors, may also process personal information in accordance with their own privacy policies.
SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS
The website may occasionally contain typographical errors, inaccuracies or omissions relating to:
product descriptions;
pricing;
promotions;
availability;
shipping costs;
delivery estimates; or
stock levels.
We may correct errors and update information at any time.
Where an error affects an order already placed, we will contact the customer where reasonably possible and provide an appropriate solution, which may include confirming the correct information, cancelling the affected item or issuing a refund.
Nothing in this section allows us to avoid obligations imposed by applicable consumer law.
SECTION 12 – PROHIBITED USES
You must not use the website or its content:
for any unlawful or fraudulent purpose;
to breach applicable laws or regulations;
to infringe intellectual property or privacy rights;
to harass, abuse, threaten or discriminate against another person;
to submit false or misleading information;
to upload malware, viruses or malicious code;
to collect personal information without authority;
to interfere with website security or functionality;
to attempt unauthorised access to systems or accounts;
to impersonate another person; or
to conduct automated scraping or extraction without permission.
We may suspend or terminate access where we reasonably believe a prohibited use has occurred.
SECTION 13 – CONSUMER GUARANTEES, WARRANTIES AND LIMITATION OF LIABILITY
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified, including rights under the Australian Consumer Law.
Products sold to Australian consumers come with guarantees that the products will, where applicable:
be of acceptable quality;
be fit for any disclosed purpose;
match their description;
match any sample or demonstration model;
be supplied with clear title; and
comply with other applicable consumer guarantees.
Where a product fails to meet a consumer guarantee, the customer may be entitled to a repair, replacement, refund, compensation or another remedy, depending on the nature and severity of the failure.
Any manufacturer’s warranty or voluntary warranty offered by us is additional to, and does not replace, statutory consumer rights. Consumer guarantees do not have a fixed expiry date determined solely by a store or manufacturer warranty.
To the maximum extent permitted by law, we are not responsible for indirect or consequential loss that was not reasonably foreseeable and was not caused by our breach, negligence or unlawful conduct.
Where liability may lawfully be limited, our liability will be limited only to the extent permitted by applicable law.
SECTION 14 – INDEMNIFICATION
To the extent permitted by law, you agree to indemnify LoyaNova, trading as Rosie & Fiona Adelaide, against reasonable losses, liabilities and expenses resulting directly from:
your unlawful use of the website;
your material breach of these Terms;
your infringement of another person’s rights; or
content you submit in violation of these Terms.
This indemnity does not apply to losses caused by our own negligence, breach of contract, unlawful conduct or failure to comply with applicable consumer law.
SECTION 15 – SEVERABILITY
If any provision of these Terms is found to be unlawful, void or unenforceable, that provision will be interpreted or limited to the minimum extent necessary to make it enforceable.
If that is not possible, the affected provision will be severed.
The remaining provisions will continue in full force and effect.
SECTION 16 – TERMINATION
These Terms remain effective until terminated by either you or us.
You may stop using the website at any time.
We may suspend or terminate access where reasonably necessary because of unlawful conduct, fraud, abuse, security risks or a material breach of these Terms.
Rights and obligations arising before termination will continue where their nature requires them to survive termination.
Termination does not affect any existing consumer rights, accepted orders, refunds or remedies.
SECTION 17 – ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy and other policies expressly incorporated into them, constitute the agreement governing your use of the website and purchases through the store.
Nothing in this section excludes representations, guarantees, rights or remedies that cannot lawfully be excluded.
SECTION 18 – GOVERNING LAW
These Terms are governed by the applicable laws of Australia, including the Australian Consumer Law, and, where relevant, the laws of South Australia.
The legal entity operating Rosie & Fiona Adelaide is registered in the Netherlands.
Nothing in these Terms prevents a consumer from relying on any mandatory rights or protections available under the laws applicable to them.
Any jurisdiction provision in these Terms must be interpreted subject to those mandatory consumer protections.
SECTION 19 – CHANGES TO THESE TERMS
The most current version of these Terms is available on this page.
We may update these Terms to reflect changes to:
our business;
our Services;
our policies;
technology;
payment or delivery methods; or
applicable laws.
Changes will apply from the date the updated Terms are published unless otherwise stated.
Changes will not retrospectively remove rights that have already arisen.
SECTION 20 – CONTACT AND BUSINESS INFORMATION
Questions about the Terms of Service should be sent to:
📧 Email: info@rosiefiona.com
🕒 Support Hours
Monday – Friday: 9:00 AM – 5:00 PM (AEST)
Saturday – Sunday: 11:00 AM – 4:00 PM (AEST)